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Help Desk
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CYBERGURU NEWSLETTER - SPRING 2008
Welcome to the CyberGuru newsletter!
This has
been sent to clients, prospective clients, family and friends who have
used or shown an interest in CyberGuru's computer solutions.
Information on how to unsubscribe appears at the bottom of this email.
We hope you enjoy this email and look forward to serving your computer
solutions needs in the future.
In this issue:
A word from the Chief Guru: New Business Partnerships and Spring Cleaning
As part of our business plan which has been continually refined over
the past few years, CyberGuru has sought to develop partnerships with
organisations to enable us to provide additional services to our clients
with others who are respected for their products and services. Together,
we have an expansive amount of knowledge and skills to enable us to
deliver a wide range of solutions in a one-stop shop. In the News, we
detail additional newly formed business partnerships with some leading
organisations in the industry, including Melbourne IT, NetRegistry and
D-Link.
Further, being the Spring issue of CyberGuru Newsletter, we
thought it would be time for some spring cleaning of your computer. Inside
this issue, we are providing a number of how-to guides on how to bring
your computer back up to optimal performance. When following these
instructions, CyberGuru recommends that you ensure you know which programs
are "essential" for the running of your computer. Don't forget also to
look at our how-to guides on important house-keeping duties and associated
schedule available our How-to Guides page at
http://www.cyberguru.com.au/helpdesk_howtoguides.htm,
where we suggest you follow a series of steps on a regular basis in order
to keep your computer at its optimum level.
Of course, you are
welcome to call on our services, but we believe in some self-diagnosis to
assist you in the first instance!
As always, if you are in need of
our computer solutions, please feel free to contact us.
Chris
Jeffery
Proprietor/Chief Guru
News: CyberGuru forms new business partnerships with leading organisations
Over the past year, we have continued to develop partnerships with
businesses in order to serve our clients better and provide a greater
breadth of product knowledge to which we are able to consult and recommend
from. These new partnerships will also enable us assist in better support
and service offerings to clients who already use products and services by
these organisations.
We have recently arranged reseller
arrangements with a number of website domain name and registry
organisations, including Melbourne IT and NetRegistry. Further, we are
also a reseller of D-Link networking hardware.
These partnerships
join with our existing relationships with Microsoft, Symantec and Ilisys
Web hosting. We will continue to look out for like-minded partners with
the best possible computer solutions to enable us to deliver a more
proactive and customer-focused service.
Hints, Tips and Tricks:
Choosing an ISP
CyberGuru is often contacted by
clients which Internet Service Provider that they should use. An Internet
Service Provider (ISP) is an organisation which provides access to your
computer to go onto the intenet, to surf the web and send and receive
email. A typical ISP provide a range of dial-up, broadband (both ADSL and
Cable) plans, but this means it is often difficult to know which one to go
with and be able to compare the various plans around.
Further,
oftentimes the "bundling" of ISP services by telephone carriers means you
can be tempted to keep with the same provider as your other telephone and
mobile accounts for your internet as well. This has its advantages and
disadvantages.
When choosing an ISP, it is important to work out
what you need and/or currently using. We would firstly look at your
previous months' bills to see what you are using at the moment and then
look at your requirements in the future. In order to evaluate your various
requirements, we would look at what you are using the internet for. You
should look for a plan that provides a sufficient balance between your
wants and needs. If you are a heavy user of the web, you would have
different requirements to someone who just reads their email and checks
the news headlines.
It is important to err on the side of caution
with some plans which have recently been offered. Some plans offer a large
amount of downloads with seemingly no limits to what you can, however they
cut back on other features, such as they don't provide 24x7 support, or
don't provide you with the ability to check your email remotely. It is
important to evaluate these and confirm and ask these questions before
signing a contract, as many of them are two year contracts to which you
are locked in or you are required to pay a fee to change to leave the
organisation.
As mentioned in our last newsletter, when we recently
moved into our new house, it took some time for us to identify which
Internet Service Provider which we would go for. One place we visited to
source the views of many users was the Broadband Choice ISP directory at
http://www.broadbandchoice.com.au. If you would like to compare various
plans and ISP, Broadband Choice enables you to view various ISP and a
range of comparisons between their plans.
If CyberGuru can assist
you when choosing your next ISP, please feel free to contact us for our
Consulting solution to identify suitable plans that meet your needs and
requirements, both now and in the future.
This article is available from our Hints, Tips and Tricks page at
http://www.cyberguru.com.au/helpdesk_hintstipstricks.htm.
How-to Guide: Removing unnecessary programs from your computer
In order to improve the performance of your computer and to bring
it up to an optimal level, it is recommended that programs which are not
required are uninstalled from your computer on a regular basis.
It
is important not just to "delete" a program, but to uninstall it using the
correct program. Windows XP and Windows Vista provide an uninstall
facility for most programs developed in recent years.
This
facility enable users to correctly and safely remove unnecessary programs
with a minimum of effort.
This how-to guide is available from
our How-to Guides page at
http://www.cyberguru.com.au/helpdesk_howtoguides.htm.
How-to Guide: Deleting your browsing history in Internet Explorer 7
Most web browsers, including Internet Explorer, keep a history of
what you have been looking at during your Internet session for future
reference. This can often be more of a hindrance than a helpful feature as
other users of your computer can see the addresses of websites that you
have been looking through.
To ensure your privacy and security, a
safe measure to practice is to delete your browsing history, particularly
after using the internet in a public place, such as an internet cafe,
university or school computers.
This how-to guide is available from
our How-to Guides page at
http://www.cyberguru.com.au/helpdesk_howtoguides.htm.
Joke:
Top Ten Most Annoying Voicemails
Voice-to-text
services company, Spin Vox has helpfully identified Australia's top ten
most annoying voicemails. It names the worst offenders as being the
following:
1. The Marathon Message: The extremely long voicemail
that never ends.
2. The Death March: Leaving a phone number at the end
of a long voicemail.
If you missed it, you then have to listen to the
entire message again just to get the phone number.
3. The Screaming
Eagle: The voicemail left in a noisy bar or as a fire truck is passing by.
4. The Drunken Dispatch: The drunk dial voicemail.
5. Voicemail
Interruptus: As the person is leaving the voicemail, they stop in the
middle to have a conversation with someone else or answer another call
before they return to finish the message 6. The Misguided Message: A
person or telemarketer leaves a message for you that was actually intended
for someone else.
7. Voicemail Incognito: The anonymous voicemail.
8. One Way Wonder: When the person thinks they are speaking to when they
are actually talking to your voicemail.
9. The Pocket Dialler: The
person that accidentally calls you because the phone is in their pocket or
bag and isn't locked, leading to an endless soundtrack of them walking
down the street, driving or having a conversation with someone else.
10. And, worst of all, the person who rattles off their telephone number
at lightening speed, causing you to have to repeatedly go back over the
entire message to try and decipher the digits.
Thanks!
Thanks again for your
interest and custom in our solutions. You are receiving this newsletter
because you contacted have CyberGuru, use or have used our solutions in
the past or signed up for the mailing list.
You are welcome to send this newsletter to your friends, family,
colleagues and associates. However, please send the entire message
including this message.
Archives of the newsletter are available
at
http://www.cyberguru.com.au/helpdesk_newsletter_archives.htm.
If you wish to stop receiving these newsletters, please email
cyberguruDONOTSPAM@cyberguru.com.au
with UNSUBSCRIBE NEWSLETTER in the subject line or fill in the
unsubscribe form at
http://www.cyberguru.com.au/helpdesk_newsletter.htm.
If we can assist you in any way through our solutions, please
contact us.
Christopher Jeffery trading as CyberGuru
Web:
http://www.cyberguru.com.au
Email:
cyberguruDONOTSPAM@cyberguru.com.au
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