CyberGuru - Survey 2004-05

Survey 2004-05

CyberGuru strives to provide professional and affordable computer solutions that meet the needs of our clients. We would like to know if we are meeting your expectations and to find out where we can improve.

CyberGuru's success is built around our ability to meet the needs of our clients. Like any other business, we must continually ask, "how are we progressing?". Our approach is to ask our customers this question for us, please fill in this survey and let us know what you think.

By completing the survey and your contact details, you will automatically be entered into a competition for one of four caps from our prize cupboard! To enable more clients to complete the survey and have the chance of winning a prize, we have extended the competition closing date to 14 February 2005.

SOLUTIONS:

1a. Please rate the effectiveness of our solutions.

Accessibility Excellent Good Fair Poor

Competency Excellent Good Fair Poor

Knowledge Excellent Good Fair Poor

Professionalism Excellent Good Fair Poor

Promptness Excellent Good Fair Poor

Returns Calls/Emails Excellent Good Fair Poor

Understands needs Excellent Good Fair Poor

1b. Can you suggest any additional solutions you would like offered?

WEBSITE:

2a. Please rate the effectiveness of our website.

Enough information Excellent Good Fair Poor

Relevant information Excellent Good Fair Poor

Content Excellent Good Fair Poor

Ease of use Excellent Good Fair Poor

2b. What would you like to see in our website?

NEWSLETTER:

3a. Please rate the effectiveness of our newsletter.

Enough information Excellent Good Fair Poor

Relevant information Excellent Good Fair Poor

Content Excellent Good Fair Poor

Ease of use Excellent Good Fair Poor

3b. What would you like to see in our newsletter?

4. STRENGTHS/WEAKNESSES/COMMENTS

4a. What do you consider our greatest strengths?

4b. What you consider our greatest weaknesses?

4c. Do you have any comments or suggestions on how to improve our business?

Contact Details (optional - please fill in if you would like to enter our competition)

Name

Phone

Email

Please respond to my survey responses.

Please add me to the e-mail mailing list.

Thank you for filling in our survey.