Ask CyberGuru: How should I handle suspicious ongoing emails?

Ask CyberGuru: How should I handle suspicious ongoing emails?

Ask CyberGuru

In this month’s instalment of Ask CyberGuru, we answer the question, “I have received a number of suspicious emails from organisations that I haven’t subscribed to and am wary of unsubscribing from them for fear of dire consequences. I simply view and delete them, and would never click on any links. What is the best course of action for dealing with these?”.

In terms of your question, it is a difficult one to answer but I appreciate the position you are in. If you know the source of the email (such as if you know the organisation), it would be generally possible to unsubscribe without an issue. Unfortunately, some irreputable companies use emails like these to determine if your email address is active, so if you click on the “unsubscribe” link provided you will not be unsubscribed. Instead they will send you more junk email and may even on sell your address to other scammers!

So how do you prevent your email address from becoming a target in the first place? This is a tricky one because you still want prospective clients to be able to find you. One common way spammers find your email address is by looking at your website. If they are coming via the email address on your website, you may be able to increase the filtering on your website hosting server to hopefully mark them as spam, or install the spam filtering plugin within your internet security product such as Norton Security.

There are other measures that can be undertaken such as finding out who sent it through the technical details, however it can be difficult to identify and verify the sender as these emails vary in numerous ways. As you have noted, I think the best course of action is not to open at all them and simply permanently delete them.

If you would like assistance with managing spam or any email-related activities, please contact us today.

Spring clean your mobile devices

Spring clean your mobile devices

As many of us are regularly using our phones, tablet or other mobile device as our primary device whilst travelling or on the road, it’s possibly the one device that doesn’t get as much attention when it comes to servicing them in the same way we do a computer. However, here are five ways you can spring clean these devices to ensure you keep it run at an optimal level.

Install the latest operating system upgrades

Manufacturers and telecommunications providers introduce regularly updates to improve the reliability and performance of their devices on their network. It is worthwhile checking at least once a quarter to see whether any new upgrades or updates are available to ensure that you are running the latest version of your mobile phone operating systems (Apple, Android and Microsoft) and associated applications.

Install the latest application updates

Similar to operating systems, apps are regularly being updated with new features and enhancements. Check your mobile device’s app store to review what updates are available, and ensure you install them when they become available. It is suggested you do this each month as new updates arrive frequently.

Uninstall unnecessary apps

Tired of Angry Birds? Reclaim space on your mobile device’s storage by removing unnecessary apps you no longer use. Whilst some of the built-in apps can’t be uninstalled, those that you have installed yourself from the mobile device’s app store can generally be removed. If you decide that you want to reinstall it down the track, simply go back to the app store and download it again.

Clear out unnecessary data

You can also reclaim data consumed by the programs, such as the temporary file cache in your browser, downloaded attachments or blurry photos taken that are no longer required. This can allow more space to be made available for things you want to keep, allowing you to take full advantage of the capacity of your device.

Reorganise your apps

One of the great things about mobile devices is you can use separate screens to separate your apps. If you don’t use an app on a regular basis, move it to a separate screen so that you have your essential apps (such as Outlook) on one screen, and use another screen for those that you don’t use as often.

By following these tips, you may be able to breathe some new life into your mobile device – both in terms of battery life and usable life. If you have any questions or would like to know more, please feel free to contact us.

Should my domain name be the same as my business name?

Should my domain name be the same as my business name?

Image of text reading "www."

One of the big decisions clients face when looking for a website is what domain name to choose. Sometimes there is confusion over whether their domain name should be the same as their business name, so let’s start by defining what each of these are.

A business name uniquely identifies a business and registering a business name serves as a means of identifying the business owners. The Australian Securities and Investments Commission (ASIC) maintains the business name registry. Business name registration is compulsory and a condition of trading.

A domain name is a textural address for a location on the internet which corresponds to the alpha numeric address that computers read. Businesses are required to register a domain name if they want a website or a customised email address (eg. abc@domainname.com.au). Furthermore, registering a business name does not guarantee someone the rights to register their business name as a domain name.

This gives businesses have the right to choose whichever domain name/s they want. There a few things to consider when choosing a domain name, which may affect your choice of business name if you haven’t picked one already.

  1. The domain name should be as simple as possible. If it is too long or hard to spell you may lose potential business if they can’t find you or are directed to a different website. If you have a long business name, consider abbreviating the name.
  2. The domain name should be meaningful. Either it should represent your business name or some aspect of your business.
  3. Check what domain names are available. Think you’ve come up with an awesome domain name? Someone else may have already had the same idea.
  4. Consider your audience. If you’re going to be selling locally then a .com.au address is fine, but if you want to sell internationally then you should consider buying a .com address as well.

If you would like to register a domain name, a website hosting or email hosting package, or need any assistance with your website please feel free to contact us.

CyberGuru achieves a Microsoft Silver Small and Midmarket Cloud Solutions competency

CyberGuru achieves a Microsoft Silver Small and Midmarket Cloud Solutions competency

Microsoft Partner - Silver Small and Midmarket Cloud SolutionsCyberGuru earns distinction through demonstrated technology success and customer commitment.

CyberGuru has achieved a silver Small and Midmarket Cloud Solutions competency, demonstrating its ability to meet Microsoft Corp. customers’ evolving needs in today’s mobile-first, cloud-first world. To earn a Microsoft silver competency, partners must successfully demonstrate expertise through rigorous exams, culminating in Microsoft certifications. And to ensure the highest quality of services, Microsoft requires customer references for successful implementation and customer satisfaction.

For over 19 years, CyberGuru has been providing award-winning, professional and affordable computer solutions in the areas of consulting, design, support and training to small businesses, not-for-profit organisations and individuals.

“This Microsoft silver Small and Midmarket Cloud Solutions competency showcases our expertise in today’s technology market and demonstrates our knowledge of Microsoft’s products and services,” said Chris Jeffery, Proprietor/Chief Guru of CyberGuru. “Our plan is to accelerate our customers’ success by serving as technology advisors for their business demands.”

“By achieving a silver competency, these organizations have proven their commitment and expertise in specific technology areas, which places them among a small percentage of Microsoft partners worldwide,” said Gavriella Schuster, corporate vice president, Worldwide Partner Group at Microsoft Corp. “For customers looking for a partner to help meet their unique business needs, choosing a company that has attained Microsoft competencies is a smart move. These organizations have highly qualified experts with access to Microsoft technical support and product teams.”

The Small and Midmarket Cloud Solutions competency recognises partners who are selling Office 365 cloud and hybrid solutions to mid-sized and small business customers.

The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.