Is (your insert service provider’s name) unavailable? Check their service status!

Is (your insert service provider’s name) unavailable? Check their service status!

Is your (insert service provider) unavailable? Check their service status!

We often receive phone calls from clients distressed that their internet connection, website hosting or email hosting is unavailable. Often attempts to call the provider are made more difficult by long wait times, or at worst, no response at all. During this time, it can be frustrating to not know what is going on and difficult to know whether this issue is with your premises or located elsewhere.

One way to identify these is to review the “service status” pages located on their website or social media pages (especially Twitter and Facebook). Generally, service providers will list these under the Support sections of their website. Some will allow you to subscribe to notifications when they occur,  but others require you check yourself in case of an outage.

Generally, the service provider will relay messages on a regular basis to assure their customers they are working on an issue which can negate the need to call. However, in some circumstances if they advise all is working then it may be necessary to call.

We suggest it is worthwhile considering adding your service providers’ websites to your favourites or bookmarks in your browser. This could include your electricity, telephone, internet, website and email hosting provider. For instance, Telstra’s outages can be reviewed on the Telstra Service Status (link opens in new window) page.

It is also worthwhile searching the internet for other customers experiencing issues. One such website is (link opens in new window) which uses community provided information include details of reports of failures, a live outage map and reported issues and comments in real-time.

If issues persist with your service provider, it may be worth considering compensation from them for the cost to your organisation, or alternatively may be time to move from them to another provider. If we can assist in any way, please let us know.

Microsoft Teams released to Office 365 business clients

Microsoft Teams released to Office 365 business clients

Microsoft Teams released to Office 365 business clients

This week Microsoft announced a new feature for Office 365 business clients called Microsoft Teams. Allowing users to be more self-sufficient, Microsoft Teams makes it easy for businesses to improve collaboration between employees using a chat-based workplace.

In releasing the Teams app, Microsoft has aimed to create digital workspace built on four core promises: chat for today’s teams, a hub for teamwork, customization options and security teams trust.

With Microsoft Teams having been in preview since November, early feedback is positive, particularly the way it integrates with other Office 365 apps. It would appear Slack and HipChat have some serious competition.

Microsoft Teams is included as part of your Microsoft Office 365 subscription and can be found in the app launcher. This is enabled automatically unless your Office 365 administrator has disabled this feature.

Microsoft Teams
Screenshot of Microsoft Teams

If you would like further information or training in Microsoft Teams, please contact us today.

Come and hear the Guru speak!

Come and hear the Guru speak!

Chris Jeffery, Proprietor/Chief Guru, CyberGuru

Remember when you had to dial up to connect to the internet? When AltaVista and Netscape ruled cyberspace? Before the days of Google and Facebook, there was CyberGuru.

This year CyberGuru celebrates its 20th anniversary. In recognition of this achievement, the Australian Computer Society Queensland Branch has asked Chris to reflect on his success over this time and present on Sustainment as a Sole Provider in IT for 20 years – Reflections from a Successful Entrepreneur for the first Small Medium Enterprise Special Interest Group (SME SIG) for 2017.

The session is being held at the Berkley’s on Ann, 255 Ann Street, Brisbane on Monday 27 March 2017 at 5:30pm.

If you would like to hear Chris’s insights or for more information about his presentation, please visit (link opens in new window).