The NBN and disconnection of existing the landline phone and internet network

Across Australia, the National Broadband Network (NBN) is progressively being installed. Locally within the north side of Brisbane where many of CyberGuru’s clients live and work, we have seen the switching over the new network. However, as part of this rollout it is important to understand that if you live in an area where NBN fibre is available, existing landline phone, ADSL internet and Telstra Cable internet services will be permanently disconnected and replaced by the NBN fibre network so you need to make a switch. The first home phone and internet services are scheduled to be will be switched off and replaced by the NBN fibre network in parts of Aspley from 28 September 2014.

The NBN is an upgrade to Australia’s existing telecommunications network and is replacing the existing landline phone and internet network (ADSL and Telstra cable). What many don’t realise is generally about eighteen months after the rollout of the NBN in a particular area, the copper wire home phone and internet services are switched off and replaced by the NBN fibre network.

To continue using home phone and internet services, affected homes and businesses need to order a service over the NBN before the existing network is disconnected.

We have been provided with information with thanks to Regional Development Australia Brisbane (link opens in new window) providing when parts of Aspley will be switched off. The following map indicates regions and dates as to when the disconnection will start:

The National Broadband Network and disconnection of the existing landline phone and internet network - NBN Rollout disconnection map for Aspley

Download NBN Rollout disconnection map for Aspley (PDF format – 3.14MB)

If you live in the coloured area, the NBN service is now available and your existing home phone and ADSL internet are scheduled to be switched off from the date indicated. Contact your preferred phone or internet service provider as soon as possible to switch to the NBN and they will take care of the rest.

Residents who have special equipment that connects over a landline phone line, such as a monitored security or fire alarm, or medical monitoring device, should contact the supplier of the device or monitoring service for further advice on what needs to be done for it to work over the NBN as soon as possible.

If CyberGuru can be of assistance in supporting you to move to a NBN service or need further advice, please contact us for our Consulting solution. You can also find more information on the National Broadband Network and advise for making the switch on NBN Co’s website (link opens in new window) or you can phone the NBN Co Contact Centre on 1800 687 626.