Ask CyberGuru: Do I need to read the Office 365 Message centre emails?

Ask CyberGuru: Do I need to read the Office 365 Message centre emails?

Ask CyberGuru

In this month’s Ask CyberGuru, we are asked “Do I need to read the Office 365 Message centre emails?, I seem to get them all of the time and they have no relevance to me?”.

As part of your Office 365 subscription, there are often changes, including new features, updates and products during the year. As part of this service, Microsoft send regular updates via email and through the Office 365 Message Centre. This message centre is to provide you with awareness of new features before they are introduced. You can read about these and correlate these to the roadmap, as well as how it will impact you, as well as what you can do to prepare for the change.

One of the recent emails sent referred to the new Microsoft 365 admin center becoming the common entry point for managing all your Microsoft 365 services. It makes mention that it is applicable to all clients. Depending on the feature, you may not be affected, or required to take any action but would recommend reviewing these briefly and contacting us if you have any questions or concerns.

As many of clients would be aware, we provide updates through our newsletter, blog as well during onsite or remote visits with you. We are always happy to be your reference point for new Office 365 features, however, Microsoft share these with you so that you can prepare for these if required. If you have too many emails, you can choose to set a rule to move these to a folder for later reference or unsubscribe altogether.

If you have a question you would like to ask CyberGuru, please contact us.

Ask CyberGuru: Can I buy a similar domain name that is owned by another organisation?

Ask CyberGuru

In this month’s Ask CyberGuru, we are asked the question, “Can I buy a com.au domain name that is similar to a org.au domain name owned by another organisation?”.

In terms of your question, a com.au domain name needs to be resemble your Australian business name or trademark. The auDA or Afilias (the name of the .au Domain Administration registry), the organisation is responsible for .au domain names, advises that com.au are for commercial organisations and org.au are for not-for-profit organisations. They advise that Australian domain names must have a “close and substantial connection” to the person or business intending to use it.

If this is the case, then you can likely purchase the .com.au domain name you are seeking, and you are welcome to do so through our CyberGuru Domains website. Upon registering you need to provide your Australian Business Number (ABN), which needs to be associated to this.

However, please be mindful that if another organisation is the has a similar domain name as yours, it may lead to confusion for your visitors and also be difficult to have a good search engine ranking in place if both organisations have similar domain names, so it may be better to consider choosing another name.

If you have any question that you would like to Ask CyberGuru, please contact us.

Ask CyberGuru: What is the difference between Windows 10 Pro and Windows 10 Home?

Ask CyberGuru: What is the difference between Windows 10 Pro and Windows 10 Home?

Ask CyberGuru

CyberGuru is asked, “I am looking a new computer and the different options. I was wondering what the difference is between Windows 10 Pro and Windows 10 Home?”

Generally, Windows 10 Pro devices are designed for business use whereas Windows 10 Home is for personal use. This means that Pro devices often have higher specifications than Home devices.

Oftentimes, Windows 10 Pro devices are used for PC-based servers or advanced needs as they allow for. Windows 10 Pro allows for you to set up Remote Desktop to connect to your computer remotely BitLocker disk encryption, the ability to connect to a domain and Client Hyper-V, allowing you to run “virtual machines” on your computer.

Depending on your set up and requirements, you may not require these functions, or you may already have alternatives in place, so you can use Windows 10 Home. If you already have or decide to buy a device with Windows 10 Home, you can generally upgrade to Windows 10 Pro should your needs change in the future.

For more details on the features and differences, please visit the Compare Windows 10 editions page.

If you have any questions we can answer for you, please contact us.

Ask CyberGuru: Have I been hacked?

Ask CyberGuru: Have I been hacked?

Ask CyberGuru

In this month’s Ask CyberGuru, we are asked: “I received an email advising that my email account has been hacked and a RAT installed on my computer. Further, it says I have been filmed using my webcam and personal information has been downloaded and will be shared on my social networks if I don’t pay the ransom in crypto-currency. Is this true?”.

There has been a series of emails doing the rounds recently advising that “RAT” (remote access technology) software has been installed onto your computer, threats of a personal nature are made and advised that this software will be made available to your social media if you don’t pay via crypto currency. Along with this, in some cases, the information include may include a password that you may have used.

This type of scam is the current flavour of the month and we have heard of several forms of this scam. One of the reasons these emails have particularly spooked clients is that the emails often contain threats of character assassination such as releasing “video” of the recipient watching adult content to their friends and family on social media, irrespective of whether they have done so or not.

Whilst this email seems threatening and intimidating, generally this email is an attempt to blackmail the recipient into paying money to the scammer. Oftentimes, the password may have been made public through a previously compromised website, and these passwords are often what makes this email more concerning.

If you suspect you may have been compromised in any way, protect yourself by:

  1. Changing all passwords on accounts with the password if displayed or not. Please check the “Have I been Pwned?” website (link opens in new window) to identify if your email account has been listed as being compromised in a data breach. If so, make sure you change any passwords immediately. As the email address and password is known, leaving these changes may cause issues in the future.
  2. Performing a full antivirus scan of your computer using a reputable internet security program. Further, please ensure you use secure (HTTPS) websites only to ensure your information is encrypted and remains safe. Always use internet security software on your computers and devices when online.
  3. Deleting the email and do not respond in any way to the hacker, and most certainly do not pay the ransom. Be wary of emails requesting you click to open a website or to access an important file. Do not take any action on the email.

If you are concerned you may have been or are compromised in any way, please contact CyberGuru for further advice. If you believe you have been the victim of identity theft or any information has been leaked, we strongly recommend that you seek immediate assistance.

Ask CyberGuru: Should my domain name include my business’ service?

Ask CyberGuru: Should my domain name include my business’ service?

Ask CyberGuru

CyberGuru has recently received some enquiries regarding what domain name a business should use. For example, should a bookkeeping company called Acme use domain name acme.com.au or acmebookkeeping.com.au?

In terms how important the word is (in this case bookkeeping), if your business is predominately a bookkeeping company, then having www.acmebookkeeping.com.au is useful to search engines such as Google as it would likely index you more accurately (through the word “bookkeeping” being added).

However, you may also wish to purchase www.acme.com.au as this is easier to manually type from say a business card or brochure, or your business was to expand from just computers in the future. These domain names could be linked in that if you were to have both, you could redirect one of them to the other.

If you have any questions or to register a domain name, please contact us today.