Tag Archives: service

Introducing our new ticketing system

Introducing our new ticketing system

We are pleased to announce some exciting changes. Over the past few months, we have been looking at ways to improve the services to you. One way we can improve the efficiency and proactiveness of our services is by providing a standardised way to receive, record and manage client communication and ensure service requests are […]

Is (your insert service provider’s name) unavailable? Check their service status!

Is your (insert service provider) unavailable? Check their service status!

We often receive phone calls from clients distressed that their internet connection, website hosting or email hosting is unavailable. Often attempts to call the provider are made more difficult by long wait times, or at worst, no response at all. During this time, it can be frustrating to not know what is going on and […]