Current as of 1 April 2013

1. Summary

Our core privacy principles remain the same throughout CyberGuru worldwide:
We will not sell or rent your information to third parties for marketing purposes and will only disclose your information in accordance with our Privacy Policy and/or with your permission.

We do share your information with third parties to help provide our services, to allow members to contact you, to enforce our terms and conditions, and to help keep our community safe.

Your information will be shared with third parties for services or features on CyberGuru that you have chosen (such as delegate details for conference lists if nominated by delegate) only when absolutely necessary and under confidential restrictions.

Third parties are not permitted to sell the information we provide to them or to disclose it in any other way without your consent.

We use safe, secure technology and other privacy protection programs to keep your information secure on CyberGuru.

We will provide you with notice if our privacy policy changes and an opportunity to reject such changes.

We let you change your information so that you can keep it up to date.

2. Overview

Welcome to CyberGuru (“CyberGuru’s”) Privacy Policy. Your privacy is very important to us. You must read and agree to the terms of this Privacy Policy before becoming a CyberGuru member. As part of the normal operation of our services we collect, use and, in very rare cases, disclose information about you to third parties. This Privacy Policy governs the information we collect about you and your use of information we provide to you. By accepting this Privacy Policy and the User Agreement (Terms and Conditions), you expressly consent to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the CyberGuru User Agreement.
Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about our practices so that you can make an informed decision. The privacy practices of this notice apply to the website located at (collectively the “Site”). We are subject to the requirements of applicable law and, in the case of Australia, the requirements of the Privacy Act 1988 (Cth), (as amended by the private sector provisions which came into effect on 21 December 2001) (the “Privacy Act”), we strive to provide a consistent set of privacy practices throughout our global CyberGuru trading community.

Questions regarding this statement should be directed to CyberGuru by contacting us through the appropriate contact page on the Site. Also, you may wish to refer to the Office of the Federal Privacy Commissioner which may be contacted at the following site: for more information on the Privacy Act.

This Privacy Policy contains a number of references to other information pages on our Site and other websites. CyberGuru strongly recommends that you obtain further important details about the Privacy Policy through the references in this Policy, as they may contain further terms and conditions which apply to you as a CyberGuru member.

3. An Important Note About Children

Children (persons under the age of 18 years) are not eligible to use our services and we ask that children do not submit any personal information to us.

4. Information We Collect

Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safer and customised membership experience. This allows us to provide services and features that most likely meet your needs, and to customise our services to make your experience safer and easier. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.

To fully use our services, you will need to register using our online registration forms, where you will be required to provide us with your basic contact information.

On the CyberGuru website you are required to provide us with the following information: First Name, Middle Name, Last Name, Username, E-mail and Password.

In the CyberGuru Store, you are required to provide us with the following information: Gender, First Name, Last Name, E-Mail Address, Company Name (if applicable), Street Address, Post Code, City, State/Province, Country, Telephone Number, Fax Number (if applicable), Newsletter (if applicable) and Password.

We may also record your IP address to ensure security of the trading platform. You are also required to provide us with a username and email address. Under some circumstances we may require some additional necessary financial information. We may use your financial information, including credit card information to verify your name, address, and other contact information, as well as to bill you for your use of our services.

We automatically track certain information about you based upon your behaviour on our Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), what browser you are using, and your IP address.

We use data collection devices such as “cookies” on certain pages of our Site. “Cookies” are small files placed on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a “cookie”. We also use “cookies” to allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most cookies are “session cookies,” meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of our Site that are placed by third parties. For example, if you view a web page created by a user, there may be a “cookie” placed within that web page. We do not control the use of cookies by third parties.
If you choose to place an order on our Site, we collect information about your purchase behaviour. We also collect other details about you in our feedback area.

Through our handling of your payment, we may also collect information including your billing address, bank deposit account details, credit card number and credit card expiration date and tracking information from cheques or money orders. Currently, our credit card processing facility is hosted by either an Australian government approved bank, or a reputable professional financial information processing third-party such as PayPal. Therefore, we are currently not storing your credit card details on our server.

If you choose to post messages in any of our message areas or leave feedback for other users, we will collect and store such information that you disclose to us and which is necessary for us to achieve our primary goal described above.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

If you register for CyberGuru on another web site or use a web site providing a service for CyberGuru or a web site that helps facilitate our activity on CyberGuru, that web site may provide personal information about you and your transactions back to CyberGuru.

5. Our Use of Your Information

We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the Site) to resolve disputes, troubleshoot problems, help ensure safe trading on our Site, and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple Usernames or aliases.

If you choose to list an item for sale on our Site or open an account, we use your address and billing information to bill you and provide associated support.

You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse site usage, to improve our content and product offerings and customise our Site’s content, layout, and services. These uses improve our Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safer and customised experience while using our services.

You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt-out of the receipt of certain communications on your personal details page.

6. Our Disclosure of Your Information

Although CyberGuru uses industry standard practices to protect your personal information, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances (further details of which are set out below in the “Legal Requests” section), or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private.

As a matter of policy and principle, we do not sell or rent any personal information about you to any third party. However, the following describes some of the ways that your personal information may be disclosed, and by agreeing to the Privacy Policy you expressly agree that your personal information may be disclosed by CyberGuru in the following ways:

6.1. Advertisers

We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are never disclosed to advertisers.

6.2. CyberGuru Community

Throughout the Site, you are identified by your Username, Personal Name (if you choose so), or Business Name. If you select your email address as your Username you will disclose your email address to other users and third parties. As a result, other users and third parties might send you unsolicited email and be able to personally identify all of your activities on the Site. We strongly discourage your use of email address as your Username, and in fact, your disclosure of your email address anywhere on our Site. Even if your Username is not your email address, your Username can be used to identify you and your activities throughout the Site. Other people may be able to see your feedback, items that you have ordered for in the past, your feedback rating and associated comments, your postings on the Site, and so on. We may also provide ways to allow other users to find more out about you and your Site activities.

6.3. External Service Providers

There are a number of services offered by external service providers that help you use our Site (e.g., co-branded sites, listing agents, authentication, mediation). If you choose to use these optional services, disclose personal information to the external service providers, and/or grant them permission to collect personal information about you, then their use of your personal information is governed by their privacy policy. We may, for your convenience, provide some of your personal information to the external service provider offering such services. However, before we disclose your personal information to an external service provider, you will have the opportunity to see what data is about to be sent and have the ability to approve the disclosure. To prevent our disclosure of your personal information to an external service provider, you can decline such disclosures or simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services. Users who register on a CyberGuru cobranded web site grant CyberGuru permission to pass your email address back to that cobranded web site and affiliated web sites. The use of such information by the co-branded and affiliated web sites is limited by their applicable privacy policies.

6.4. Internal Service Providers

We may use internal service providers to facilitate our services (e.g., search, discussion boards, surveys) and therefore we may provide some of your personal information directly to them. In some instances, the internal service provider may collect information directly from you (such as the situation where we ask a internal service provider to conduct a survey for us). In these cases, you will be notified of the involvement of the internal service provider, and all information disclosures you make will be strictly optional. In all cases, these internal service providers’ use of information we supply them is restricted by confidentiality agreements. If you provide additional information to an internal service provider directly, then their use of your information is governed by their applicable privacy policy.

6.5. Other Corporate Entities

We share much of our data, including personal information about you, with our parents, subsidiaries and joint ventures that are committed to serving your online trading needs and related services, throughout the world, as allowed by applicable law. In fact, the personal information we collect is stored by CyberGuru on our secure servers located in Australia. To the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our subsidiaries and joint ventures follow privacy practices no less protective of all users than our practices described in this Privacy Policy, to the extent allowed by applicable law. It is possible that CyberGuru, its parents, subsidiaries, its joint ventures, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that CyberGuru would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent it occurs), and we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

6.6. Legal Requests

CyberGuru may lawfully disclose your personal information for law enforcement or regulatory purposes. CyberGuru cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.

7. Your Use of Other Users’ Information

In order to facilitate interaction among all CyberGuru community members, our service allows you limited access other users’ contact information. As an Asker or a Bidder, you have access to the Username, approximate location, and other contact information of the other parties involved in the trade.

By entering into our User Agreement (Terms and Conditions), you agree that, with respect to other users’ personal information that you obtain through the Site or through a CyberGuru-related communication or CyberGuru-facilitated transaction, CyberGuru hereby grants to you a license to use such information only for:

a. CyberGuru-related communications that are not unsolicited commercial messages, b. using co-branded services offered through CyberGuru (e.g. escrow, insurance, shipping and fraud complaints), and c. any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).

In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.

We and our users do not tolerate spam, or unsolicited mail. Therefore, without limiting the foregoing, you are not licensed to add a CyberGuru user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure. To report spam from other CyberGuru users, please contact us through appropriate contact pages on our Site.

8. Use of Email Tools

You may not use the any email forwarding services on CyberGuru to send spam or otherwise send content that would violate our User Agreement or Privacy Policy. If you send an email using CyberGuru email forwarding service to an email address that is not registered in our community, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses. We do not permanently store the email messages or the email addresses.

9. Control of Your Password

You are responsible for all actions taken with your Username and password, including fees. Therefore we do not recommend that you disclose your CyberGuru password to any third parties. If you choose to share your Username and password or your information with third parties to provide you additional services, you agree that you are responsible for all actions taken with your Username and password and therefore you should review that third party’s privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password as detailed in Section 10.

10. Accessing, Reviewing and Changing Your Personal Information

Following registration, you can review and change the information you submitted during registration including your name, company, address, city, state, post code, country, phone number, gender, birthday, password and email address.

You must promptly update your personal information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area.
You may not change your Username, as it is a security feature that associates a user to his or her feedback ratings on the Discussion Board.

Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, contact us through the appropriate contact page on our Site. Such information will be deactivated as soon as reasonably possible in accordance with our policy and applicable law.

We will retain in our files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our User Agreement, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from public viewing and usage by other members of CyberGuru and will only be available to select CyberGuru personnel.

11. Other Information Collectors

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are Askers, Bidders or sellers on our Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy customs and policies. Since CyberGuru does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.

12. Security

Your Information is stored on CyberGuru’s secure server located in Australia. We use industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. However, “perfect security” does not exist on the Internet. We will put in our utmost effort in maintaining the security of your information.

13. Notice

We may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this policy are effective after we provide you with at least thirty (30) days’ notice of the changes by posting the changes on the Announcements Page. We provide you with thirty (30) days notice to allow you the opportunity to notify CyberGuru if you do not agree to such changes.