Current as of 1 April 2013
Our core privacy principles remain the same throughout CyberGuru worldwide:
We do share your information with third parties to help provide our services, to allow members to contact you, to enforce our terms and conditions, and to help keep our community safe.
Your information will be shared with third parties for services or features on CyberGuru that you have chosen (such as delegate details for conference lists if nominated by delegate) only when absolutely necessary and under confidential restrictions.
Third parties are not permitted to sell the information we provide to them or to disclose it in any other way without your consent.
We use safe, secure technology and other privacy protection programs to keep your information secure on CyberGuru.
We let you change your information so that you can keep it up to date.
Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about our practices so that you can make an informed decision. The privacy practices of this notice apply to the website located at https://www.cyberguru.com.au (collectively the “Site”). We are subject to the requirements of applicable law and, in the case of Australia, the requirements of the Privacy Act 1988 (Cth), (as amended by the private sector provisions which came into effect on 21 December 2001) (the “Privacy Act”), we strive to provide a consistent set of privacy practices throughout our global CyberGuru trading community.
Questions regarding this statement should be directed to CyberGuru by contacting us through the appropriate contact page on the Site. Also, you may wish to refer to the Office of the Federal Privacy Commissioner which may be contacted at the following site: http://www.privacy.gov.au for more information on the Privacy Act.
3. An Important Note About Children
Children (persons under the age of 18 years) are not eligible to use our services and we ask that children do not submit any personal information to us.
4. Information We Collect
Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safer and customised membership experience. This allows us to provide services and features that most likely meet your needs, and to customise our services to make your experience safer and easier. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.
To fully use our services, you will need to register using our online registration forms, where you will be required to provide us with your basic contact information.
On the CyberGuru website you are required to provide us with the following information: First Name, Middle Name, Last Name, Username, E-mail and Password.
In the CyberGuru Store, you are required to provide us with the following information: Gender, First Name, Last Name, E-Mail Address, Company Name (if applicable), Street Address, Post Code, City, State/Province, Country, Telephone Number, Fax Number (if applicable), Newsletter (if applicable) and Password.
We may also record your IP address to ensure security of the trading platform. You are also required to provide us with a username and email address. Under some circumstances we may require some additional necessary financial information. We may use your financial information, including credit card information to verify your name, address, and other contact information, as well as to bill you for your use of our services.
We automatically track certain information about you based upon your behaviour on our Site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), what browser you are using, and your IP address.
We use data collection devices such as “cookies” on certain pages of our Site. “Cookies” are small files placed on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a “cookie”. We also use “cookies” to allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most cookies are “session cookies,” meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site and you may be required to re-enter your password more frequently during a session.
If you choose to place an order on our Site, we collect information about your purchase behaviour. We also collect other details about you in our feedback area.
Through our handling of your payment, we may also collect information including your billing address, bank deposit account details, credit card number and credit card expiration date and tracking information from cheques or money orders. Currently, our credit card processing facility is hosted by either an Australian government approved bank, or a reputable professional financial information processing third-party such as PayPal. Therefore, we are currently not storing your credit card details on our server.
If you choose to post messages in any of our message areas or leave feedback for other users, we will collect and store such information that you disclose to us and which is necessary for us to achieve our primary goal described above.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you register for CyberGuru on another web site or use a web site providing a service for CyberGuru or a web site that helps facilitate our activity on CyberGuru, that web site may provide personal information about you and your transactions back to CyberGuru.
5. Our Use of Your Information
We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the Site) to resolve disputes, troubleshoot problems, help ensure safe trading on our Site, and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple Usernames or aliases.
If you choose to list an item for sale on our Site or open an account, we use your address and billing information to bill you and provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyse site usage, to improve our content and product offerings and customise our Site’s content, layout, and services. These uses improve our Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safer and customised experience while using our services.
6. Our Disclosure of Your Information
We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are never disclosed to advertisers.
6.2. CyberGuru Community
Throughout the Site, you are identified by your Username, Personal Name (if you choose so), or Business Name. If you select your email address as your Username you will disclose your email address to other users and third parties. As a result, other users and third parties might send you unsolicited email and be able to personally identify all of your activities on the Site. We strongly discourage your use of email address as your Username, and in fact, your disclosure of your email address anywhere on our Site. Even if your Username is not your email address, your Username can be used to identify you and your activities throughout the Site. Other people may be able to see your feedback, items that you have ordered for in the past, your feedback rating and associated comments, your postings on the Site, and so on. We may also provide ways to allow other users to find more out about you and your Site activities.
6.3. External Service Providers
6.4. Internal Service Providers
6.5. Other Corporate Entities
6.6. Legal Requests
CyberGuru may lawfully disclose your personal information for law enforcement or regulatory purposes. CyberGuru cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.
7. Your Use of Other Users’ Information
In order to facilitate interaction among all CyberGuru community members, our service allows you limited access other users’ contact information. As an Asker or a Bidder, you have access to the Username, approximate location, and other contact information of the other parties involved in the trade.
By entering into our User Agreement (Terms and Conditions), you agree that, with respect to other users’ personal information that you obtain through the Site or through a CyberGuru-related communication or CyberGuru-facilitated transaction, CyberGuru hereby grants to you a license to use such information only for:
a. CyberGuru-related communications that are not unsolicited commercial messages, b. using co-branded services offered through CyberGuru (e.g. escrow, insurance, shipping and fraud complaints), and c. any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).
In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
We and our users do not tolerate spam, or unsolicited mail. Therefore, without limiting the foregoing, you are not licensed to add a CyberGuru user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure. To report spam from other CyberGuru users, please contact us through appropriate contact pages on our Site.
8. Use of Email Tools
9. Control of Your Password
10. Accessing, Reviewing and Changing Your Personal Information
Following registration, you can review and change the information you submitted during registration including your name, company, address, city, state, post code, country, phone number, gender, birthday, password and email address.
You must promptly update your personal information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area.
You may not change your Username, as it is a security feature that associates a user to his or her feedback ratings on the Discussion Board.
Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, contact us through the appropriate contact page on our Site. Such information will be deactivated as soon as reasonably possible in accordance with our policy and applicable law.
We will retain in our files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our User Agreement, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from public viewing and usage by other members of CyberGuru and will only be available to select CyberGuru personnel.
11. Other Information Collectors
Your Information is stored on CyberGuru’s secure server located in Australia. We use industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. However, “perfect security” does not exist on the Internet. We will put in our utmost effort in maintaining the security of your information.