CyberGuru’s Chief Guru, Chris Jeffery will present at the Seniors Safety Forum being hosted by Stirling Hinchliffe MP, Member for Sandgate, Cr Jared Cassidy, Councillor for Deagon Ward, and Leanne Linard MP, Member for Nudgee on Wednesday 4 October 2017. Chris Jeffery is an 2017 Advance Queensland Community Digital Champion and recently celebrated 20 […]
Category Archives: Support
28
Sep
Sep
In this month’s Ask CyberGuru, we are asked, “What is the difference between the desktop and web versions of Word, Excel and PowerPoint?”. Whilst Microsoft includes the desktop version of Office as part of both Office 2016 and most editions of Microsoft Office 365, if you are looking for an alternative, the web version may […]
18
Sep
Sep
When was the last time your smart phone and tablet device received a spring clean? If it is starting to get a little slow then perhaps these tips will help. Backup your photos and files When was your last time you backed up? One of the most popular uses of phones these days is to […]
29
Aug
Aug
Since Windows 10 Creators Update was launched earlier this year, we have seen a number of computers being upgraded progressively and more recently larger numbers being upgraded. Following Microsoft’s announcements when Windows 10 was launched, regular updates are being introduced to provide new features as part of the product. When you are about to receive […]
26
Jun
Jun
CyberGuru is asked, “We have recently upgraded to Norton Security Premium. When we installed it onto our computers, we received some messages about adding Norton extensions to our web browsers. Could you please advise whether or not we should add all the Norton extensions?” In terms of the various Norton add-ons and extensions available as […]
29
May
May
In the latest instalment of Ask CyberGuru, we are asked, “I’ve looked on my computer and see different types of backup programs installed. What is the difference between File History and Windows Backup?”. There is a history and a backing up (pardon the puns) of Microsoft backup products which have been included in Microsoft Windows […]
22
May
May
On Friday 12 May, a new wave of ransomware known as “WannaCry” was identified. Whilst the ransomware has infected tens of thousands of computers worldwide, fortunately there have been limited counts reports of infections in Australia. This ransomware propagates by exploiting a Microsoft Windows vulnerability in unpatched computers. The internet security products that CyberGuru recommend […]
04
May
May
May the fourth be with you! Today is 4 May, also known World Password Day. How do you record your passwords? Do you save them in your computer browser’s history or in sticky notes on your computer? Have you considered using a program to help you manage these? Personally, we have over 500 passwords to […]
03
Apr
Apr
March 31 marked World Backup Day, a day to reflect on the importance of backups and the preservation of data both for personal use and historical preservation. This year, over 60 million computers will die and over 200,000 mobile phones lost or stolen. What would happen if you were one of those? If you are […]
27
Mar
Mar
We often receive phone calls from clients distressed that their internet connection, website hosting or email hosting is unavailable. Often attempts to call the provider are made more difficult by long wait times, or at worst, no response at all. During this time, it can be frustrating to not know what is going on and […]