Your business depends on your IT systems. We’re confident that we are the only managed services, computer support, or IT consulting business in Brisbane & Moreton Bay that provides these benefits to your business.
Here are the reasons you can depend on CyberGuru to keep you and your business up and running:
Quick Response
Our clients count on us for fast, reliable support - without the hassle. Whether you call or submit a service ticket through our streamlined online system, we’re on it. Many issues can be resolved remotely, so you’re back up and running quickly - no waiting for a technician to arrive.
Reputable
CyberGuru has been around since 1997, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.
Experienced
We have a collective sixty years of experience. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. Our team has the expertise and resources to help you achieve your goals.
Business Savvy
We design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop
We handle all aspects of your IT infrastructure, including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
Proactive
Our service philosophy is proactive, not reactive. With state-of-the-art monitoring and management, we manage your environment to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive Project Management
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No Geek Speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
Frequently Asked Questions
What are Managed Services?
Our Managed Services are designed to proactively monitor and manage your IT environment (ie. desktops and laptop computers and Microsoft 365 tenant). Clients with Managed Services are typically more reliable and secure, and only require minimal support.
What do you do for Managed Services?
This varies on the plan itself, however at a minimum the Bronze plan includes proactive monitoring and management, endpoint detection and response (AV/EDR) and Microsoft 365 data protection (backups).
The Silver plan provides in addition to Bronze provides advanced email security, email phishing tests and training, dark web monitoring and quarterly account reviews.
The Gold plan provides, in addition to Silver provides security monitoring, SaaS application alerting and vulnerability scanning.
We also have other compliance products including password management, application control and vulnerability management available, to ensure compliance with any applicable industry standards. Please see Plans for further information.
Do I receive support?
Depending on the issue, some support is included in the monthly fee. However, certain requests are charged separately on a time and materials basis. Charged requests may include assistance or training with various third-party software, setting up new devices or employees, and other services outside of managed services.
You may wish to consider some pre-paid hours for regular support should you require this.
Please see Inclusions and Exclusions for further information.
How do you price?
We price on a per device basis, whether this is laptop or desktop computer. Some licences are charged on a per user basis, domain name, Microsoft 365 tenant or email address. We will inform you of this on our quotation.
What costs are not included?
Some costs are unique to each business, which may use specific services more frequently. These additional costs include:
- Software licencing (ie. Microsoft 365, third-party applications)
- Phone/voice usage (ie. Microsoft Teams calling)
- Domain names
- Website hosting
Unless otherwise specified, you are responsible for the cost of your hardware, such as desktop and laptop computers, monitors, and cables, and other peripherals such as printers, scanners and modems.
Are you able to manage part of my IT?
CyberGuru offers comprehensive IT solutions but isn't suitable for companies needing partial IT support. Depending on your needs, we may be able to offer co-managed services or offer our consulting and professional services to deliver a project.
Does my business need every component?
Generally, yes. However, we understand that some businesses might have unique models where not all components are used.
Do you have a guarantee?
Yes - We have several guarantees. Please see Guarantees for further information.
If I wish to cancel, how much notice do I need to provide and what charges apply?
If you’re not happy with our services, let us know. We will terminate by mutual agreement, if we can’t fix it for you.
For licence purchases, then you can cancel within one month’s notice following the end of the current billing period (whether that be on a yearly or monthly basis).
In the event of termination of the contract, CyberGuru will a complete list of all usernames and passwords and assist in transitioning to alternate support arrangements as required. CyberGuru will provide a final invoice that is due on receipt at the finalisation of the contract. Please see Pricing for further information.
