What is domain privacy and do I need it?

What is domain privacy and do I need it?

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When you register a .com or .net domain name, your personal contact information such as name, email address and phone number is stored in a publicly accessible database known as WHOIS.

As a result, it is possible for spammers to review the WHOIS database and attempt to contact you. This can include fictitious renewal notifications, offers for website or search engine optimisation reviews or general unsolicited emails.

To prevent this, you can purchase a Domain Privacy product when you purchase your domain name. Domain Privacy prevents unauthorised visitors from viewing your personal information, while allowing access to the necessary people so that official communications such as renewal notices from your service provider can be sent to you.

Australian domain names have different policies and include a higher level of protection of personal information. Only the registrant entity, contact names and email addresses details are available to the public from the .au WHOIS.

You can add Domain Privacy to your website through your domain name registrar. If your domain name registrar doesn’t provide this service, we can transfer your domain name to our servers and offer this to you.

If you would like more information on Domain Privacy, please contact us.

CyberGuru introduces new Brisbane-based website hosting plans

CyberGuru introduces new Brisbane-based website hosting plans

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Over the past few months, CyberGuru has been reviewing the website hosting plans we offer to continue to provide the highest quality you have come to expect.

We have been fortunate to have come across an award-winning website hosting company based in Brisbane who are keen to support us and our clients. We have trialled the service and have been very happy with them.

This company provides mission-critical military grade Australian cloud hosting and has an impressive client list including Telstra, IBM and Virgin Australia. The data centres are located in highly secure data centres are hosted in the Brisbane Airport and Woolloongabba, and are which are monitored 24x7x365. In addition, responsive and timely support available should any incidents occur.

We have seen the performance, availability and reliability of this on the websites trialled on their data centres. We are looking to transition across our clients to the new data centre and associated website hosting services over the next twelve months (before the renewal period), which will still remain managed and supported by CyberGuru with the assistance of this company.

As a result, our website hosting plans are being adjusted to accommodate these changes. Please review the new Website hosting packages document which contains the plans and pricing available.

The benefits of this change are significant including having more affordable plans, fewer periods of downtime and improved response time resulting in your website being highly available and faster to load. While some of the specifications have been reduced to provide an improved service offering, this will not affect your website based on its current capacity.

You should not experience only minimal downtime or loss of information as a result, and this change will be at no cost to you. We will keep you informed of the process, prior to and once you have been migrated, to ensure all continues to operate as you would expect it to.

If you have any questions, or feedback about this change, please contact us.

Are you the master of your domain name?

Are you the master of your domain name?

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A domain name is a part of your business, and as such is an important asset. We strongly believe that you should own your domain name and website. Not only will you have control of how it operates, you can make changes without the need to go back to the website designer and it will enable you to receive notices directly from the domain name registrar when your domain name comes up for renewal.

Over the years, CyberGuru have looked after a number of clients who may have had their website designed previously by someone else, perhaps another professional, website designer, colleague, friend or family member. What we have noticed with several of these is that the website’s domain name (eg. cyberguru.com.au), has been registered in the domain name registrar’s records under the name of the designer, not the business owner.

When CyberGuru registrars a domain name for a client, we ensure that they are the owner and registrant. We also set the chosen contact for administrative, technical and billing contact listed to be them also or we can management to oversee this on their behalf. However, the business owner remains the registrant and the owner of the domain name at all times.

If you don’t know if you are the owner or registrant of your domain name, we strongly suggest you check. If you check your domain name to ensure you are the owner, you can do so using the AusRegistry WHOIS Lookup (for Australian domain names such as .com.au and .net.au) or ICANN WHOIS Lookup (for generic domain names such as .com). If you find that you are not listed, then it is worthwhile contacting your website designer or person listed to adjust accordingly. Alternatively, CyberGuru may be also assist with this should you require assistance. If you are looking to purchase a new domain name, why not look at our Domain names page for more information.

Should my domain name be the same as my business name?

Should my domain name be the same as my business name?

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One of the big decisions clients face when looking for a website is what domain name to choose. Sometimes there is confusion over whether their domain name should be the same as their business name, so let’s start by defining what each of these are.

A business name uniquely identifies a business and registering a business name serves as a means of identifying the business owners. The Australian Securities and Investments Commission (ASIC) maintains the business name registry. Business name registration is compulsory and a condition of trading.

A domain name is a textural address for a location on the internet which corresponds to the alpha numeric address that computers read. Businesses are required to register a domain name if they want a website or a customised email address (eg. abc@domainname.com.au). Furthermore, registering a business name does not guarantee someone the rights to register their business name as a domain name.

This gives businesses have the right to choose whichever domain name/s they want. There a few things to consider when choosing a domain name, which may affect your choice of business name if you haven’t picked one already.

  1. The domain name should be as simple as possible. If it is too long or hard to spell you may lose potential business if they can’t find you or are directed to a different website. If you have a long business name, consider abbreviating the name.
  2. The domain name should be meaningful. Either it should represent your business name or some aspect of your business.
  3. Check what domain names are available. Think you’ve come up with an awesome domain name? Someone else may have already had the same idea.
  4. Consider your audience. If you’re going to be selling locally then a .com.au address is fine, but if you want to sell internationally then you should consider buying a .com address as well.

If you would like to register a domain name, a website hosting or email hosting package, or need any assistance with your website please feel free to contact us.

Ask CyberGuru – What happens if I forget to renew my domain name registration?

Ask CyberGuru – What happens if I forget to renew my domain name registration?

Ask CyberGuru

In this month’s instalment of Ask CyberGuru, we answer the question, “What happens if I forget to renew my domain name registration?”.

When you buy an Australian domain name (such as .com.au, .org.au, and net.au) you own the use of that domain for the term of the registration (usually two years).

If you forget to renew your domain registration and it expires there is a 30 day grace period, during which time you can renew your domain by paying the renewal fee. During this time the domain is removed from the internet and cannot be updated. Regardless of when the domain name is renewed, the new expiry date is automatically set to 2 years from the previous expiry date.

If you fail to renew your registration during the grace period it becomes a “dropped domain” and can be bought instantly by an interested party. There are many websites and third parties which monitor dropped domains, looking for interesting domain names to buy and on-sell to new companies or re-sell to the old owner for what can be a large profit. If your domain name is scooped up by one of these companies it can be a long and expensive process to buy it back.

If you have an international domain name (such as .com, .org, .net or .biz) there is an additional redemption period after the grace period before it becomes a dropped domain, but the price of renewal goes up significantly.

The easiest way to ensure this doesn’t happen is to renew your domain registration as soon as you receive your first renewal reminder email. If you have your domain name hosted with CyberGuru we provide several reminder emails to our clients to ensure they don’t forget.

If you would like to buy or renew a domain name with CyberGuru, please contact us today or visit our Domain names page to review pricing and make a purchase.