Be wary of nbn scams

Be wary of nbn scams

We often hear of various reports of scammers calling the seniors and elderly purporting to be from their telephone company, particularly Telstra, however, unfortunately, one of our clients’ parents were recently scammed by phone calls from who reported to be from the National Broadband Network (nbn). 

CyberGuru spoke about nbn scams at last Senior Safety Forum. Since this time, the nbn scams have become increasingly common, particularly amongst senior citizens.

As my client advised, “Dad has always been cautious and the type of person to always guide me to ‘always get two quotes’, ‘nothing is ‘urgent’, ‘do your research’ yet as they get older, things are becoming less clear. With the nbn activity he felt it was legit; he let them access his computer and provided his bank account details; although they were lucky it was quite the ordeal to cancel everything.  All they stole was Dad’s last bit of confidence managing household services.”

The scammer was claiming that there was an issue with their computer and sought to access this remotely that they could fix for them. As it turned out, the scammer was only seeking to install malicious software and attempt to take valuable information from them, and then charge them as well for this. Fortunately, as my client there was at the time, they stopped the scammer getting full access to the computer.

The client wanted to share a few valuable pieces of advice from their experience:

  1. “Trust your partner. Our experience was Dad felt the call was legit, whereas Mum felt it wasn’t ‘right’. She called me to help get Dad off the phone.”
  2. “Even if you feel it is a legit call, there is no urgency.  Never feel as though you need to act then and there.”

It is important to note that nbn will never contact you in this way. The nbn is wholesaler and does not deal with the general public. They do not invoice you, therefore cannot threaten to disconnect you. Secondly, they do not need any of your personal information, nor access to your computer.

If you have been affected in such way, we strongly recommending reporting any incidents to Scamwatch so that these can be investigated. If you are unsure if something is a scam or not, we are happy to offer our support and advice, so please feel free to contact us.

Three months to go until end of extended support for Windows 7

Windows 7

In less than three months’ time, Microsoft will end support for Windows 7. As noted in our earlier blog articles, Windows 7 will no longer be supported by Microsoft on 14 January 2020 and as a result no further software and security updates or technical support will be made available.

Once Microsoft ends support for Windows 7, it is possible that security risks will arise from the continued use of this outdated operating system. Furthermore, software and hardware manufacturers in turn will likely no longer support this.

We strongly recommend you review computers running Windows 7 to determine if they are suitable to upgrade to Windows 10. If you are looking at replacing any of the computers, then they will come with Windows 10 automatically.

Due to the short time period and being that it shortly after Christmas, we strongly believe all organisations should make it a priority to upgrade as soon as possible to avoid any complications.

For further details, please contact us for more information.

CyberGuru’s Chief Guru is now Microsoft 365 and Azure certified!

CyberGuru’s Chief Guru is now Microsoft 365 and Azure certified!

CyberGuru’s Chief Guru is now Microsoft 365 and Azure certified!

CyberGuru’s Chief Guru, Chris Jeffery, recently successfully completed his Microsoft 365 and Microsoft Azure Fundamentals certifications, providing his knowledge of the options available in Microsoft 365 and the benefits of adopting cloud services, the Software as a Service (SaaS) cloud model and implementing the Microsoft 365 cloud service.

Microsoft 365 is a SaaS offering that includes Office 365, Windows 10 or Enterprise Mobility + Security. By combining the features into a single subscription, you can use all of the familiar productivity tools in Office 365, collaborate using Microsoft Teams and help increase security and compliance.

Microsoft 365 includes Windows 10 Enterprise and a complete set of security and compliance features provided as services. By bringing together Office 365, Windows as a service, and Enterprise Mobility + Security, Microsoft 365 addresses the needs of many organisations who want to maximize their adoption of the cloud for productivity, but also for enterprise-grade security and desktop operating system management.

Azure is Microsoft’s ever-expanding set of cloud computing services including servers, storage, networking, software provided over the internet.

The certifications demonstrate Chris’ foundational knowledge on the considerations and benefits of adopting cloud services in general and the Software as a Service (SaaS) cloud model. It also covers knowledge of available options and benefits gained by implementing Microsoft 365 cloud service offerings. The knowledge cloud services and how those services are provided with Microsoft Azure as also addressed. This requires an understanding cloud concepts, core Azure Services, Azure pricing and support, and the fundamentals of cloud security, privacy, compliance, and trust.

These certifications mark Chris’ 25th successful Microsoft certification exam, having sat and prepared for exams on Microsoft technologies including Windows, Office and Office 365.

If you require assistance in deploying any of the components in Microsoft 365, including Office 365, Teams, Windows 10 or Enterprise Mobility + Security and Azure, products and technologies, please feel free to contact us.

Stay Smart Online 2019 – Reverse the Threat

Stay Smart Online 2019 – Reverse the Threat

CyberGuru is proud to be a supporting partner of Stay Smart Online Week, a national awareness week to empower people, businesses and the community to protect themselves online. As per last year, the ‘Reverse the Threat’ campaign is designed to mobilise a movement against cybercrime with our partners and the wider community.

This is the third year which CyberGuru has partnered Stay Smart Online 2019 to support small businesses, not-for-profit organisations and individuals be protected online with a strong focus security when online.

According to research, almost one in three Australians adults were impacted by cybercrime last year. The statistics tell us that the risk of falling victim to online crime is climbing every day.

This year, in partnership with Stay Smart Online, CyberGuru seek to educate and empower our clients to take control of their online identity by:

  • reviewing privacy settings
  • knowing how to spot phishing scams
  • creating strong and unique passwords
  • turning on two-factor authentication

We will continue to do this through education and awareness campaigns on our website and social media, presentations, as well as both onsite and remote consultancy and training sessions on cyber security topics, including how to spot an online scam, setting up better passwords and conducting privacy checkups.

Together we can reverse the threat of cybercrime. To keep your business secure online and take control of your online identity by reviewing the articles on the CyberGuru website, visiting the Stay Smart Online website and by contacting us today for more information.

Running a WordPress website? It’s time update your PHP!

Running a WordPress website? It’s time update your PHP!

Running a WordPress website? It’s time upgrade your PHP!

If you have a website, it will likely be running WordPress. Behind this, PHP is a coding language used by WordPress and other applications used on the Web.

What does the upgrade mean to those of us who are not programmers? One of the biggest reasons to make the upgrade is that improves the speed for WordPress, making your website faster to load both for you and your website visitors. WordPress also points out that :This performance increase also means fewer servers are needed to host websites. Updating PHP isn’t just good for your site, it also means less energy is needed for the 1-in-3 sites that use WordPress, so it’s good for the planet.”

Around the time that WordPress 5.2 was introduced in April, WordPress they also announced that they would increase the minimum version of PHP required to PHP 5.6. Since this time, they have advised that the minimum required would increase to version 7+ by the end of the year for ongoing benefits. We would recommend that all WordPress websites are upgraded to the latest version of PHP 7.2 as soon as possible.

Upgrading PHP will require some testing as plugins and themes may require updating to remain compatible. However, given the upgrade will also assist in providing ongoing security and support we believe the upgrade is worthwhile.

CyberGuru will be upgrading all of our clients managed under a Website Maintenance Service as soon as practical automatically and other clients in consultation, however if your website requires an upgrade, or looking for a website hosting provider that can support version the upgrade, please contact us.