We have recently become aware of a few unfortunate cases of ransomware, where users’ data is taken at ransom due simply by clicking a link and opening a malicious attachment from an unsuspecting website. Whilst it shares some similarities to some types of malware including trojan horses and phishing, it requires the individual or organisation […]
Category Archives: Support
28
Nov
Nov
In the latest in our Ask CyberGuru series of articles, we have been asked, “I am concerned about viruses infecting my computer. I am running both Norton 360 and AVG software to ensure I protect my computer. I am wondering though if this is helping or hindering my computer more than just having one software installed?” Some […]
21
Nov
Nov
Has your internet speed reduced to pace of a snail? Can’t seem to access your favourite website? Perhaps you just don’t know what has happened but nothing seem to be working for you. Due to the way of the “internet traffic” operates, it can be frustrating not to be able to see a website that […]
04
Nov
Nov
In the latest update to Ask CyberGuru, Christine asks, “I have received some emails where I don’t recognise the sender, are these safe to open? I am concerned that if they are real and I don’t open them, I may miss out on important information but at the same time don’t want to be exposing […]
17
Oct
Oct
POP and IMAP are two different ways for accessing email on your device. When you first set up your email on your computer, phone or tablet, it is important to make the correct decision! Unless your device has been automatically configured, when you first set up your email application on your computer, phone or tablet, […]
07
Oct
Oct
In the next instalment of Ask CyberGuru, Barry asks, “How can I manage the amount of email I receive? I can’t keep on top of my work along with all of the newsletters, group buying offers and other promotional material I receive. I would like to see some of these, but not interfere with my […]
19
Sep
Sep
Nowadays when we travel we are often taking with us various technologies, such as your smart phone, tablet or laptop that are connected. Like getting the necessary vaccinations prior to travel, it is important to prepare your technology to ensure you don’t have any infections that spoil your trip! Here are seven tips for travelling […]
29
Aug
Aug
We are responding to questions from followers on our social networks each month. Andrew asks CyberGuru: “Our printer has the default setting to print on single-sided colour for but I want it set to duplex black? How do we set it, so we don’t need to manually set it each time we print?” Windows allows […]
15
Aug
Aug
Bloatware is promotional software often pre-installed by PC manufacturers onto new computers. Installing such software allows them to make additional money from your computer after you purchase it, effectively using your computer to advertise to you from the moment you turn it on for the first time. However, it can also slow your computer down […]
11
Jul
Jul
At last count, CyberGuru had over 300 (yes, three hundred!) individual user names and passwords for various internet services, including websites and other resources – not including those we manage for our clients. As the number of websites continue to grow, so do the amount of websites passwords required to access them! According to NetCraft […]