In the latest Ask CyberGuru we are asked, “I have recently purchased a new computer. When I bought it, I received a notification telling me to update my graphics card driver. I know that it is important to install important Windows and software updates when they become available, but do I need to also update […]
Category Archives: Support
10
Jul
Jul
It’s tax time here again! myTax and e-tax, both provided by the Australian Taxation Office (ATO) are designed to enable you to quickly and easily complete your tax return online. It is important to protect yourself when completing this as it contains such valuable information. We thought it would be timely to provide tips can […]
05
Jun
Jun
Microsoft has announced that it will launch Windows 10 on 29 July 2015. It is a limited-time free upgrade for users running eligible editions of Windows 7, Windows 8 and Windows 8.1. A Get Windows 10 application is now making the rounds to encourage users to upgrade. Microsoft is keen to get users to move […]
15
May
May
In three months’ time, Microsoft will end extended support of Windows Server 2003. Similar when support ended for Windows XP last year, this means Microsoft will no longer provide security updates for any version of Windows Server 2003, including Windows Small Business Server 2003. With Microsoft no longer providing updates, you will be unable to […]
29
Apr
Apr
In the next instalment of Ask CyberGuru, we are asked, “I have recently purchased a new tablet with Windows 8.1 preinstalled. I need to receive email for my work through a POP email account. However, the Mail app doesn’t allow me to connect to this email address. Why?”.
28
Apr
Apr
On 1 April 2015, Microsoft launched a new operating system for Lumina phones, known as MS-DOS Mobile. Whilst it was seen as an April Fools’ Joke by some, it actually is a workable operating system, complete with commands familiar to MS-DOS users and a mini-version of Windows 3.1. The functionality is dependent commands, however there […]
27
Mar
Mar
In the latest instalment of Ask CyberGuru, we are asked, “How can I prevent viruses on my computer?”. As the saying goes, prevention is better than the cure, so here we provide three tips on how you can prevent viruses on your computer.
24
Mar
Mar
During the installation of computer software, some software manufacturers are bundling another company’s software with their own. Examples of this include Adobe Reader and Apple QuickTime, which also attempt to install additional programs and toolbars if you go through the installation without looking through the prompts that are automatically selected. If you are not careful, […]
04
Mar
Mar
What’s worse than no password? A default or generic password on your modem/router. Many manufacturers and internet service providers set up modem/routers with administrative access passwords with default usernames and passwords. These are not very safe when modem/routers by that manufacturers and internet service provider often use the same details! Whilst this makes the ability […]
24
Feb
Feb
A recent update to Norton 360 and Norton Internet Security may have been the cause of such an issue. Norton has released an update to the problem and has documented this solution. To correct this error, you may need to apply the latest Norton 360 updates to your computer. Here’s how to do this: Start […]