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Improve your Business Process Management with the Oxygen Digital Workplace from ISAAC

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Improve your Business Process Management with the Oxygen Digital Workplace from ISAAC

ISAAC Intelligence

CyberGuru are proud Australian partners of ISAAC Intelligence.

ISAAC create Digital Workplaces that manage everything from processes to people. The Oxygen application suite for Office 365 and SharePoint online is an intuitive, secure and scalable way to easily modernise the way you manage information, from where it is stored to how it is stored. Their approach is simple; human-centric applications, customised to suit your business, workflows and processes.

Oxygen is today’s Digital Workplace, built into the Microsoft Office 365 cloud, providing a cost-effective, scalable and secure environment to manage, share and collaborate from.

As 2018 begins, it is set to be the year of ‘Digital Transformation’ – a year where the integration of cost-effective and scalable technology further meshes with the SME sector. Never has the opportunity to benefit from innovative technology been so prevalent.

CyberGuru is very excited to announce our partnership with ISAAC, a global technology company who, using the Microsoft Office 365 cloud, create cost-effective, customisable and entirely scalable applications that grow and adapt as your business does.

As an existing Office 365 user, you are in the enviable position of being able to take advantage of this tech immediately. Each application is developed to suit your business, and the entire range has been designed specifically to cater for smaller, more innovative businesses, rather than today’s burgeoning enterprises.

As a high-level summary of the core Oxygen application suite from ISAAC – you can start out small and the apps will grow as you need them, enabling you to manage everything from processes to people, automating key tasks to simplify the flow and discovery of information throughout your business.

The fully customisable Oxygen app range consists of:

  • Intranet
  • CRM*
  • Extranet
  • HR
  • HelpDesk
  • Intelligent Document Management
  • CRM-Wealth Management & CRM-Corporate Finance also available

Why is ISAAC different?

  • Uses Microsoft Office 365 as its base no need for expensive software
  • Each app, including CRM, is flexible in design and fit into your specific work flows
  • Low capital outlay to build a platform
  • Pricing is much more cost effective that standard brands
  • Technology upgrades free via Microsoft Office 365
  • Able to design different and specific platforms, such as Finance and Human Resources.

CyberGuru offers a free 10-user edition of ISAAC Oxygen CRM, which allows organisations to carefully and consistently manage contacts, companies, customers, opportunities or cases (you choose!), leads or tasks. For more details, please visit this page.

If you are interested to discuss this further, please contact us and we will be in touch with you to discuss how these may improve your organisation.

We hope you have a successful and prosperous year.

What is domain privacy and do I need it?

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What is domain privacy and do I need it?

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When you register a .com or .net domain name, your personal contact information such as name, email address and phone number is stored in a publicly accessible database known as WHOIS.

As a result, it is possible for spammers to review the WHOIS database and attempt to contact you. This can include fictitious renewal notifications, offers for website or search engine optimisation reviews or general unsolicited emails.

To prevent this, you can purchase a Domain Privacy product when you purchase your domain name. Domain Privacy prevents unauthorised visitors from viewing your personal information, while allowing access to the necessary people so that official communications such as renewal notices from your service provider can be sent to you.

Australian domain names have different policies and include a higher level of protection of personal information. Only the registrant entity, contact names and email addresses details are available to the public from the .au WHOIS.

You can add Domain Privacy to your website through your domain name registrar. If your domain name registrar doesn’t provide this service, we can transfer your domain name to our servers and offer this to you.

If you would like more information on Domain Privacy, please contact us.

CyberGuru introduces new Brisbane-based website hosting plans

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CyberGuru introduces new Brisbane-based website hosting plans

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Over the past few months, CyberGuru has been reviewing the website hosting plans we offer to continue to provide the highest quality you have come to expect.

We have been fortunate to have come across an award-winning website hosting company based in Brisbane who are keen to support us and our clients. We have trialled the service and have been very happy with them.

This company provides mission-critical military grade Australian cloud hosting and has an impressive client list including Telstra, IBM and Virgin Australia. The data centres are located in highly secure data centres are hosted in the Brisbane Airport and Woolloongabba, and are which are monitored 24x7x365. In addition, responsive and timely support available should any incidents occur.

We have seen the performance, availability and reliability of this on the websites trialled on their data centres. We are looking to transition across our clients to the new data centre and associated website hosting services over the next twelve months (before the renewal period), which will still remain managed and supported by CyberGuru with the assistance of this company.

As a result, our website hosting plans are being adjusted to accommodate these changes. Please review the new Website hosting packages document which contains the plans and pricing available.

The benefits of this change are significant including having more affordable plans, fewer periods of downtime and improved response time resulting in your website being highly available and faster to load. While some of the specifications have been reduced to provide an improved service offering, this will not affect your website based on its current capacity.

You should not experience only minimal downtime or loss of information as a result, and this change will be at no cost to you. We will keep you informed of the process, prior to and once you have been migrated, to ensure all continues to operate as you would expect it to.

If you have any questions, or feedback about this change, please contact us.

Are you the master of your domain name?

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Are you the master of your domain name?

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A domain name is a part of your business, and as such is an important asset. We strongly believe that you should own your domain name and website. Not only will you have control of how it operates, you can make changes without the need to go back to the website designer and it will enable you to receive notices directly from the domain name registrar when your domain name comes up for renewal.

Over the years, CyberGuru have looked after a number of clients who may have had their website designed previously by someone else, perhaps another professional, website designer, colleague, friend or family member. What we have noticed with several of these is that the website’s domain name (eg. cyberguru.com.au), has been registered in the domain name registrar’s records under the name of the designer, not the business owner.

When CyberGuru registrars a domain name for a client, we ensure that they are the owner and registrant. We also set the chosen contact for administrative, technical and billing contact listed to be them also or we can management to oversee this on their behalf. However, the business owner remains the registrant and the owner of the domain name at all times.

If you don’t know if you are the owner or registrant of your domain name, we strongly suggest you check. If you check your domain name to ensure you are the owner, you can do so using the AusRegistry WHOIS Lookup (for Australian domain names such as .com.au and .net.au) or ICANN WHOIS Lookup (for generic domain names such as .com). If you find that you are not listed, then it is worthwhile contacting your website designer or person listed to adjust accordingly. Alternatively, CyberGuru may be also assist with this should you require assistance. If you are looking to purchase a new domain name, why not look at our Domain names page for more information.

Should my domain name be the same as my business name?

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Should my domain name be the same as my business name?

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One of the big decisions clients face when looking for a website is what domain name to choose. Sometimes there is confusion over whether their domain name should be the same as their business name, so let’s start by defining what each of these are.

A business name uniquely identifies a business and registering a business name serves as a means of identifying the business owners. The Australian Securities and Investments Commission (ASIC) maintains the business name registry. Business name registration is compulsory and a condition of trading.

A domain name is a textural address for a location on the internet which corresponds to the alpha numeric address that computers read. Businesses are required to register a domain name if they want a website or a customised email address (eg. abc@domainname.com.au). Furthermore, registering a business name does not guarantee someone the rights to register their business name as a domain name.

This gives businesses have the right to choose whichever domain name/s they want. There a few things to consider when choosing a domain name, which may affect your choice of business name if you haven’t picked one already.

  1. The domain name should be as simple as possible. If it is too long or hard to spell you may lose potential business if they can’t find you or are directed to a different website. If you have a long business name, consider abbreviating the name.
  2. The domain name should be meaningful. Either it should represent your business name or some aspect of your business.
  3. Check what domain names are available. Think you’ve come up with an awesome domain name? Someone else may have already had the same idea.
  4. Consider your audience. If you’re going to be selling locally then a .com.au address is fine, but if you want to sell internationally then you should consider buying a .com address as well.

If you would like to register a domain name, a website hosting or email hosting package, or need any assistance with your website please feel free to contact us.